Delete your Pawzaar account or data

• Open the Pawzaar app or pawzaar.co and sign in.
• Go to Account → Help & support → New request, choose My account and write "Delete my account". Or email hello@pawzaar.co from the address on your account.
• Tell us the email address or phone number your account uses. We may ask you to confirm the request from that address, so nobody else can delete your account.
• We delete your account within 30 days and email you when it's done.

You can also remove a single pet, address, review or post yourself at any time from your account, without deleting the whole account.

• Your profile: name, email address, phone number and password
• Saved addresses, your pets' details, wishlist, alerts and reminders
• Messages with stores, questions you asked and reviews you wrote (reviews are removed, or kept without your name)
• Lost & found and adoption posts, with their photos
• Paw Coins and any referral rewards on the account

Orders, invoices and refunds

Kept for up to 6 years for tax and accounting law, without your profile attached where possible

Bookings with a clinic

The clinic keeps its own medical record of your pet's visit, as vets must. Ask the clinic directly to change or delete it

Fraud and safety records

Kept only as long as needed to prevent abuse, then deleted

Backups

Removed from backups in the normal backup cycle, within 35 days

For everything else about your data, see the Marketplace privacy notice.