Vet booking policy

• You choose a free time from the vet's real calendar and send a request. The time is held for you while the clinic reviews it.
• The clinic confirms, usually within 2 hours during opening hours and always at least 30 minutes before the visit. Some clinics confirm instantly.
• If the clinic doesn't confirm in time, the request expires and we suggest other vets. Nothing is owed.
• The appointment is with the clinic and the vet. Pawzaar passes on your request and shows its status.

The consultation fee shown is set by the clinic. You pay the clinic at the visit, or as the clinic tells you for a video call. Pawzaar doesn't take advance payment for bookings at launch.

• Cancel online from your booking page up to the clinic's cut-off time (shown on the booking, usually 4 hours before).
• After the cut-off, message or call the clinic.
• If the clinic cancels, you're told straight away with the reason, and you can book another time or another vet.

If you miss a confirmed visit without cancelling, the clinic may mark it as a no-show. After 3 no-shows in 90 days, online booking from that number may need extra confirmation or may be paused.

You or the clinic can propose a new time. The other side accepts or declines. A booking can be moved up to 2 times; after that, please cancel and book again.

• The clinic shares the meeting link on your booking page once confirmed. It appears 15 minutes before the start time.
• Join from a quiet place with your animal nearby and good light. Have any reports, medicine packs and photos ready.
• Consults are not recorded by Pawzaar. Ask before recording anything yourself.
• A vet may ask you to come in person if they can't assess your animal properly on video.

After a completed visit you can review the vet. Ratings show only once a vet has 3 or more reviews. See the Buyer terms of use for review rules.